What kind of assistance is given and how is it paid?

- Financial assistance up to $500 for basic necessities like groceries, medical and accessibility equipment, and other out-of-pocket expenses related to or directly caused by a medical issue. ​

- Medical Assistance with prescription copays, dental procedures, and transportation to and from San Mateo Medical Center and its clinics for those who truly do not have a way to get to their medical appointments.

- Emergency housing assistance for those in a dire situation such as eviction or in need of a place to recover from surgery. If approved, we will cover one month of rent no more than $2,000 on a one-time basis. Before they can be granted rental assistance, patients applying must be referred to and assigned a SMMC social worker. Recuperative care requests are granted according to the situation. Emergency housing assistance is meant to fill the gap while the patient is working on a long-term solution with their social worker and/or other San Mateo County agencies. 

-Senior meals through Meals On Wheels for people 60 years old and above who live by themselves and cannot prepare their own meals or recovering from medical surgery and have difficulty being mobile (short term cases may be approved for people under 60 years old recovering from surgery). 

We do not give cash to patients. Payment is made to a merchant or business to pay for the goods/services requested or rent is sent directly to the patient's landlord.

Who can fill out an application?
Patients cannot submit their own application. Requests can be submitted by any SMMC staff member, but must be confirmed by a SMMC provider on the online application. Patient or patient's guardian must give their consent by signing the form online during their in-person appointment, or the SMMC staff member/provider can sign on their behalf. 

How do I obtain a patient’s permission if they are being treated virtually or over the phone?Staff/providers can attest on the application that they have been given consent by the patient or individual authorized to consent on behalf of the patient. Tick the box for Verbal Patient Signature.

What is the process once an application is submitted?
Applications are processed Monday-Friday by Foundation staff. Staff/providers and patients are notified of their application status within 48 hours of submission, unless for special circumstances where the request needs further review. After the Foundation receives an application, staff will work directly with the patient. If the Foundation is unable to reach the patient or patient's guardian, we will contact the SMMC representative for additional support.

Once approved, how do patients obtain their assistance from the program?
When notifying patients regarding the approval of their application, the Foundation will arrange the pick-up location or delivery of items requested. We do not give cash to patients. Payment is made directly to a merchant or business to pay for the goods/services requested. Approved emergency housing assistance will be paid directly to the patient's landlord.